Refund and Return policies

At Showbee, we value customer satisfaction. This policy outlines our refund and return procedures to ensure a seamless shopping experience.

1. Return Policy

Eligibility for Returns

You can return items if:

• The return request is made within 14 days of receiving your order.
• The item is unused, in its original condition, and includes all original packaging and tags.
• Proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized items.
• Perishable goods or items marked as non-returnable in the product description.
• Items that have been used, damaged, or altered.

Return Process

1. Contact us at contact@showbee.be with your order details and reason for return.
2. Once approved, we will provide you with a return shipping address.
3. Ship the item back to us at your own cost unless the return is due to a fault on our part (e.g., wrong or defective item).

2. Refund Policy

Eligibility for Refunds

You are eligible for a refund if:

• The returned item meets our return conditions.
• The item was damaged, defective, or incorrect upon arrival.

Refund Process

• Refunds will be processed within 7-14 days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.

Partial Refunds

In some cases, only partial refunds may be granted (e.g., items not in their original condition, items returned after the return window).

3. Exchange Policy

We offer exchanges for items that are defective, damaged, or incorrect.

1. Contact us at contact@showbee.be to arrange an exchange.
2. Exchanges are subject to product availability.

4. Cancellations

• Orders can be canceled within 24 hours of placement for a full refund.
• Once the order is shipped, it cannot be canceled, but you may initiate a return instead.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• Original shipping costs are non-refundable unless the return is due to our error.